一、因尺寸/款式不合适退货

模板示例：

```

Dear [Customer Name],

Thank you for your support. We apologize for the inconvenience the [Product Name] did not fit you.

Would you be willing to gift it to someone else, or would you like a partial refund?

We value your feedback and will improve our sizing information in the future.

Best regards,

[Your Name]

```

关键点：

1. 表达歉意并感谢反馈

2. 提供替代方案（转赠或部分退款）

3. 承诺改进

二、主动申请退货退款

模板示例：

```

Dear [Customer Name],

We received your return request and apologize for any inconvenience.

We will process the refund as per your request and ensure your original payment is refunded promptly.

Thank you for your understanding and support.

Best regards,

[Your Name]

```

关键点：

1. 确认收到退货并说明处理流程

2. 保持语气友好并承诺时效

三、补发漏发商品

模板示例：

```

Dear [Customer Name],

We are sorry for the oversight with the shipment. The missing item [Product Name] is being sent to you right away.

Please accept our sincerest apologies and thank you for your patience.

Best regards,

[Your Name]

```

关键点：

1. 立即承认错误并说明补救措施

2. 补充发货时间说明

四、处理超期退货

模板示例：

```

Dear [Customer Name],

We regret to inform you that your return is beyond our refund window.

We suggest you inspect the item and contact us directly with any concerns.

Thank you for your understanding.

Best regards,

[Your Name]

```

关键点：

1. 明确说明政策限制

2. 引导买家通过官方渠道进一步沟通

通用建议

个性化回复：

在模板中加入客户姓名和产品名称，提升专业性

时效性：

7-10个工作日内回复，避免影响买家体验

语言规范：

使用"Dear [Customer Name]"等规范称呼

附件补充：

寄回商品时附上退货标签和收据照片

通过以上模板和注意事项，可有效提升退货处理效率及买家满意度。